At Rob’s Golden Retrievers , we understand that bringing a Golden Retriever puppy into your home is a joyful and life-changing decision. Our goal is to ensure that every puppy finds a loving, forever home where they can thrive. However, we also recognize that circumstances can change, and sometimes, a return or refund may be necessary.
Our Commitment to Quality
We take immense pride in raising happy, healthy, and well-socialized Golden Retriever puppies. Each puppy receives the best care, including proper veterinary checkups, vaccinations, and early socialization. Our priority is to match every family with the perfect Golden Retriever puppy, and we strive to ensure that you are fully prepared for the responsibilities of puppy ownership.
Customer-Friendly Return Policy
While we hope every Golden Retriever puppy becomes a cherished member of your family, we understand that unexpected situations may arise. If, within 48 hours of purchasing your puppy , you find that you are unable to continue with the commitment, we offer a customer-friendly return policy to accommodate your needs.
Options for Returns
To make the process as smooth and stress-free as possible, we offer the following options:
Exchange for Another Puppy
You may choose to exchange your Golden Retriever puppy for another one that better suits your lifestyle or preferences. This exchange is available once and must be for a puppy of the same price range or less. Our team will work with you to find the perfect match.
Partial Refund
If an exchange is not suitable, we may offer a partial refund of the purchase price. The refund amount will be determined based on the specific situation, and we will ensure the process is transparent and fair.
Please note:
- A non-refundable deposit is required to reserve your puppy, and this fee is non-transferable after 48 hours.
- Any refunds issued will exclude shipping or delivery costs, as these expenses are non-reimbursable.
Our Priority: Ensuring Happy Homes
The well-being of our Golden Retriever puppies is our top priority. This policy is designed to ensure that every puppy transitions into a loving and responsible home. We appreciate your understanding and cooperation in helping us achieve this goal.
How to Initiate a Return
If you need to return your Golden Retriever puppy, please follow these steps:
- Contact Us:
Reach out to our team within 48 hours of purchase to discuss your situation. You can email us at [Your Email Address] or call us at [Your Phone Number]. - Provide Details:
Explain your reasons for the return and whether you prefer an exchange or a partial refund. - Arrange Return:
We will guide you through the process of returning your puppy safely and responsibly. Please note that all return shipping costs are the responsibility of the buyer.
Our Support for You
We are here to support you every step of the way. If you have any concerns or need assistance, our team is available to answer your questions and provide guidance. Your satisfaction and the well-being of our puppies are our highest priorities.
Thank You for Choosing Rob’s Golden Retrievers
We are honored to be part of your journey in finding a Golden Retriever puppy who will bring love, joy, and companionship into your life. Thank you for trusting us to help you make this special connection.